Contact information

Contacts

Contact us for questions regarding products, orders, delivery, or returns. We respond within two business days.

Customer Service

To process your inquiry faster, please provide the order number and, if it concerns a specific product, its item number.

Trader Information

  • Name: BIGCONVERT SRL
  • Legal Form: limited liability company (SRL), Romania
  • Registration Number (Trade Register — Romania): J2024012355402
  • EUID: ROONRC.J2024012355402
  • Identification Code (CUI): 50267307
  • VAT Number: RO50267307
  • Date of Establishment: 21 June 2024
  • Headquarters and Management Address: Șoseaua Gheorghe Ionescu Sisești 32, ap. 1, Sector 1, Bucharest 013824, Romania

Frequently Asked Questions

How do I track my order?
After the shipment is handed over to the courier, you will receive an email with a tracking number.

Can I return a product?
Yes, within 14 days, without providing a reason. Conditions are in the Refund Policy.

How much does delivery cost?
5.99 EUR for standard shipments, free for orders over 100 EUR, 14.99 EUR for bulky shipments. Details in the Shipping Information.

Can I pay on delivery?
Yes, cash on delivery is available for most addresses in Bulgaria.

Complaints and Disputes

You can send any complaint to team@bigconvert.com. We commit to responding within 14 days of receipt.

If we do not reach an understanding, you can contact the Consumer Protection Commission.