Shipping policy
Order and Delivery
Here is a description of how your order is processed, the cost of delivery, the delivery time, and what to do upon receipt.
1. Where We Deliver
1.1. We deliver to all settlements in the Republic of Bulgaria.
1.2. Delivery is carried out via courier Econt — to an address, to the courier's office, or to a parcel machine, as per your choice during the order.
2. Order Processing
2.1. After confirming the order, you will receive an email with a summary.
2.2. Orders made on a business day by 14:00 are processed the same day. Those made after that — on the next business day.
2.3. When the package is handed over to the courier, you will receive an email with a tracking number.
3. Timeframes and Prices
| Type of Delivery | Price | Timeframe |
|---|---|---|
| Standard Delivery (Econt) | 5.99 EUR | 1–3 business days |
| Free Delivery for Orders Over 100 EUR | 0.00 EUR | 1–3 business days |
| Bulky Shipment (Econt Cargo) | 14.99 EUR | 5–10 business days |
3.1. The delivery price is shown separately in the order summary before you confirm it.
3.2. Timeframes are calculated in business days and do not include public holidays.
3.3. The indicated timeframes are approximate and depend on the courier service's workload.
4. Bulky Shipments
4.1. Bathtubs, shower cabins, screens, bathroom furniture, and other large items are sent as bulky shipments.
4.2. The courier unloads at the entrance of the building. Carrying to the apartment and bringing inside the premises are not included in the service.
4.3. For these shipments, the courier will contact you in advance by phone to arrange a convenient time.
4.4. Ensure access for a delivery vehicle and a person to receive the shipment.
5. Shipments from a Separate Warehouse
5.1. Part of the kitchen assortment is sent from a separate warehouse.
5.2. Delivery is still carried out with Econt, within 1–3 business days.
5.3. If the order contains items from both warehouses, they may arrive in separate shipments, without additional cost to you.
6. Payment Methods
6.1. By Card — debit or credit, at the time of order. Payment is processed by a licensed payment service provider; we do not store card data.
6.2. Cash on Delivery — pay the courier upon receipt, in cash or by card, when this option is available for your address.
6.3. All prices are in euros (EUR) and include applicable taxes.
7. Receiving the Shipment
7.1. Check the packaging in the presence of the courier.
7.2. If the packaging is visibly damaged, note this on the waybill before signing.
7.3. For cash on delivery, you have the right to open the shipment and inspect the goods before payment, according to the courier service's terms.
7.4. Hidden damages should be reported to team@bigconvert.com within 48 hours of receipt, accompanied by photos.
8. Unreceived Shipments
8.1. The courier attempts delivery and leaves a notice in case of absence.
8.2. Shipments are stored at the courier's office according to their terms. After this period, they are returned to us.
8.3. For shipments returned due to non-receipt, we refund the value of the goods. Return costs may be deducted.
9. Missing or Incorrect Items
9.1. If the received item does not match the ordered one or an item is missing, write to team@bigconvert.com with the order number and photos.
9.2. We cover all costs for replacement or return in these cases.
10. Returns
The conditions for returns and refunds are described in the Return Policy.
Version from August 12, 2026