Privacy policy
Privacy Policy
This policy explains what personal data we collect, why we collect it, and what rights you have over it. It applies to the online store svoydom.bg.
1. Who We Are
The data controller is:
- Name: BIGCONVERT SRL
- Registration Number: J2024012355402 (EUID: ROONRC.J2024012355402)
- Identification Code (CUI): 50267307
- Headquarters: Șoseaua Gheorghe Ionescu Sisești 32, ap. 1, Sector 1, Bucharest 013824, Romania
- Email for data inquiries: team@bigconvert.com
2. Personal Data We Process
2.1. Data You Provide Us: first and last name, email address, phone number for courier contact, delivery and billing address, content of messages you send us.
2.2. Order Data: purchased goods, value, payment method, and delivery status.
2.3. Technical Data: IP address, browser and device type, pages you have viewed. This data is collected through cookies and only with your consent, except for strictly necessary ones.
2.4. We do not collect or store bank card data. Payments are processed entirely by the payment service provider.
3. Purpose and Legal Basis for Processing
| Purpose | Legal Basis |
|---|---|
| Order fulfillment and delivery | performance of a contract |
| Issuance of accounting documents | legal obligation |
| Processing returns and complaints | performance of a contract and legal obligation |
| Responding to inquiries | legitimate interest |
| Newsletter and marketing communications | consent |
| Improving the site and measuring traffic | consent |
4. Where Data is Stored and To Whom We Transfer It
4.1. Data is stored on servers within the European Union or in countries providing an adequate level of protection.
4.2. We transfer data only to parties necessary for order fulfillment:
- Courier service — name, phone, and delivery address;
- Payment service provider — payment data;
- E-commerce platform — technical support for the store;
- Accounting — billing data.
4.3. We do not sell or provide personal data to third parties for their marketing purposes.
5. How Long We Store Data
5.1. Data related to orders and accounting documents is stored for the period required by applicable tax and accounting legislation — [PERIOD, usually 5–10 years].
5.2. Newsletter subscription data is stored until consent is withdrawn.
5.3. Inquiry data is stored for up to two years from the last correspondence.
6. What Rights You Have
Under the General Data Protection Regulation (GDPR), you have the right to:
- access — obtain information about what data we process about you;
- rectification — request correction of inaccurate data;
- erasure — request deletion when there is no legal basis for storage;
- restriction of processing;
- data portability — receive your data in a machine-readable format;
- object to processing based on legitimate interest;
- withdraw consent at any time, without affecting the lawfulness of processing before the withdrawal.
Requests are sent to team@bigconvert.com. We respond within one month.
You have the right to file a complaint with a supervisory authority — in the Republic of Bulgaria, this is the Commission for Personal Data Protection.
7. Marketing Communications
7.1. We send newsletters only after explicit consent.
7.2. Each message contains an unsubscribe link. Unsubscribing is immediate and free of charge.
8. Privacy of Minors
The store is not directed at individuals under 16 years of age, and we do not knowingly collect their data. If we identify such collection, the data is deleted.
9. Information Safety and Security
9.1. The connection to the site is secured with encryption (HTTPS).
9.2. Access to personal data is limited to individuals who need it to perform their duties.
9.3. In the event of a security breach that poses a high risk to your rights, we will notify you without undue delay.
10. Cookies
The use of cookies is described in detail in the Cookie Policy.
11. Amendments
This policy may be amended. The current version is always available on this page. Version from August 12, 2026